SEBI Launches SCORES 2.0: Enhanced Investor Complaint Redressal System
| Aspect | Details |
|---|---|
| Event | SEBI launches SCORES 2.0, an upgraded version of its Complaint Redress System. |
| Launch Date | Effective from April 1, 2024. |
| Previous System | SCORES launched in June 2011, allowing investors to lodge complaints online. |
| Key Features | - Auto-Routing and Auto-Escalation. - Uniform redressal timeline of 21 calendar days. - Two-Level Review by 'Designated Body' and SEBI. - Integration with KYC Registration Agency. |
| Registration Process | - Mandatory registration on SCORES. - Click "Register here" under "Investor Corner" on SCORES portal. - Log in, provide complaint details, select category, entity name, and attach documents if required. |
| Complaint Confirmation | - System-generated unique registration number. - Email acknowledgment sent with registration number. |
| App Update | Old SCORES app discontinued; new app to be launched soon. |
| Existing Complaints | Existing complaints from old SCORES can be viewed; new complaints must be lodged via SCORES 2.0. |