New 160 Series for Service and Transactional Calls by DoT
| Topic | Details |
|---|---|
| New Number Series Introduced | 160xxxxxxx series for service/transactional calls |
| Background | Current 140xxxxxxx series used for promotional, service, and transactional calls; often ignored by consumers |
| Announcement | Department of Telecommunications (DoT) introduced the 160 series |
| Purpose of 160 Series | Exclusively for service/transactional calls by Principal Entities |
| Implementation | Telecom Service Providers (TSP) to verify entities before assigning; numbers to be used solely for service/transactional calls |
| Example | Financial entities like RBI, SEBI, PFRDA, and IRDA will use numbers starting from 1601 |
| Objective | Prevent fraudsters from using regular 10-digit numbers; ensure important calls are not missed |