India Wins ISSA Good Practice Award 2024: EPFO's Innovative Social Security Practices
| Summary/Static | Details |
|---|---|
| Why in the news? | India was honored with the ISSA Good Practice Award for Asia and Pacific 2024, and Employees' Provident Fund Organization (EPFO) also received five Certificates of Merit for its innovative practices in social security delivery. |
| ISSA Good Practice Award 2024 | EPFO recognized for modernizing social security services with innovative and inclusive practices. Awarded at the Regional Social Security Forum in Riyadh, Saudi Arabia. |
| Certificates of Merit | Communication Channels: Multi-channel strategy (webinars, SMS, social media, emails) to enhance stakeholder engagement. E-proceedings: Online judicial process for faster, transparent, and fair inquiry handling. Nidhi Aapke Nikat 2.0: Grievance resolution camps on the 27th of every month for on-the-spot service delivery. Multilingual Call Centres: Call centres in 12 languages to assist diverse regional members. Prayaas Initiative: Pension Payment Orders (PPO) provided on retirement day for faster processing. |
| Special Mention | Digital Life Certificate (Jeevan Pramaan Patra): Aadhaar-based biometric authentication for pensioners, streamlining the life certification process. |
| EPFO's Coverage | 139 Regional Offices and 117 District Offices, with gaps in over 500 districts addressed through initiatives like Nidhi Aapke Nikat 2.0. |