DARPG Commission's Visit to Haryana's Right to Services Commission
| Aspect | Details |
|---|---|
| Institutions Visited | - Haryana Shehri Vikas Pradhikaran- Haryana Discoms- Antyodaya Saral Call Center |
| Key Observations | - Seamless service delivery processes- Citizen interaction session via video conferencing- Real-time grievance resolution through collaboration |
| Achievements of Commission | - 422 notified services delivered in a time-bound manner- Digitization of processes- Auto-appeal process introduced |
| DARPG Overview | - Nodal agency for administrative reforms- Under Ministry of Personnel, Public Grievances, and Pensions- Manages CPGRAMS and IGMS for grievance redressal |