| Category | Details |
|---|---|
| Report Name | 35th Monthly Report on CPGRAMS for States and UTs (June 2025) |
| Released By | Department of Administrative Reforms and Public Grievances (DARPG) |
| Key Highlights | - Uttar Pradesh recorded highest disposals (25,870 cases) - Gujarat followed with 3,986 cases |
| About CPGRAMS | - 24/7 online grievance portal by National Informatics Centre - Managed by Ministry of Personnel, Public Grievances & Pensions - Excludes RTI, court matters, religious issues, and government employee service grievances |
| Sevottam Guidelines 2025-26 | - Developed with ASCI Hyderabad - Aims to standardize grievance redressal and improve public service quality |
| Sevottam Model | - Introduced by 2nd Administrative Reforms Commission (12th Report) - Focuses on citizen-centric governance, transparency, and accountability |
| Key Components | 1. Citizen Charters (service standards) 2. Grievance Redressal 3. Excellence in Service Delivery (capacity building) |
| 7-Step Approach | Define Services → Set Standards → Develop Capacity → Perform → Monitor → Evaluate → Continuous Improvement |
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